Frequently Asked Questions

Last Update (October 22, 2026)

General Inquiries

How do I contact customer support?

You can reach our customer support team by emailing hello@pinksapphiredesigns.com.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Google Pay, Apple Pay, Shop Pay, PayPal Wallet.

Technical Support

I'm having trouble logging in. What should I do?

If you're experiencing login issues, please try resetting your password. If the problem persists, contact our technical support team for assistance.

How do I report a bug or technical issue?

You can report bugs or technical issues by emailing our support team at hello@pinksapphiredesigns.com.  Please provide the steps you followed that led up to the issue as well as a screenshot of the error message you are receiving, if possible.  This will help the technical team to more quickly diagnose and resolve your issue.

Shipping and Returns

Where do you ship?

We currently ship orders within the United States. We are actively working to enable international shipping across our entire product line as quickly as possible—stay tuned!

How do shipping and fulfillment work for different items in my order?

Original artwork ships directly from my studio. To bring you a wider variety of artful goods with minimal waste, our other offerings are produced on demand through trusted specialized partners:

  • Art Prints (Paper & Canvas): Printed by Lumaprints. Production takes approximately 3 business days prior to shipping. Standard shipping transit times depend on your location (see map below).  Expedited shipping is available.

  • Stationery & Journals: Produced and shipped on demand by Printful.  Production and shipping take approximately 5-8 days depending on your location.

  • Fabrics & Home Decor: Produced and shipped on demand by Spoonflower. For detailed production schedules and delivery estimates, please view the Spoonflower Shipping Policy directly.

Will my entire order arrive at the same time?

Depending on what you’ve selected, your items may arrive in separate packages. Original artwork is packaged and sent directly from my studio, while art prints, journals, and fabrics are produced on demand by our partner printers. If your order includes a mix of these goods, don't worry if they arrive a few days apart—we will email you individual tracking links as each piece ships!

What is your return policy?

Because many of our products are made to order, our return policy varies slightly by item type:

  • Original Artwork & In-Stock Studio Goods: We accept returns and exchanges within 30 days of delivery. Items must be in their original condition and packaging. To initiate a return, email us at hello@pinksapphiredesigns.com with your order number, name, shipping address, and reason for return. If your order qualifies, we will send you a pre-paid label to send the item back to us. As soon as we receive your item, we will refund your original form of payment, minus the cost for the return shipping. 

  • Made-to-Order & Customized Items (Fabrics, Decor, Journals, & Prints): Because these items are custom-printed specifically for you upon ordering, they are non-returnable unless they arrive damaged or defective. If there is an issue with your print or fabric order, please reach out to us at hello@pinksapphiredesigns.com with a photo of the defect, and we will happily make it right!

For additional details, please refer to our full Term of Service & Refund Policy.

Can I cancel or modify my order?

Once an order has been placed, we are unable to modify or cancel it. Our shipping team fulfills orders very quickly, and there is a narrow window of time before the order leaves our system. If you have concerns about your order, you are welcome to contact us. Please note that if your order has moved into the fulfillment stage before we are able to respond to your inquiry, we will not be able to make any changes or updates.

What if my package is lost or damaged?

If your package has not been delivered or was damaged while in transit, please contact us and we will do our best to assist you.

What if I put the wrong address?

If you place an order with the wrong address, you can contact us at hello@pinksapphiredesigns.com and we will do our best to correct it before shipping; however, shipping occurs in real time, and things often get shipped before a correction is received.  Incorrect shipping addresses are not our responsibility once the items have been shipped.  If the package is returned to us, we will refund your purchase for the cost of the items minus the shipping cost.  If you still want the order, you are responsible for placing a new order with the correct address.


Products and Prints

Will products and prints come with the Pink Sapphire Designs watermark printed on them?

No, the watermark will not be included on any final product you receive from Pink Sapphire Designs.


Do you ship products internationally?

We are currently only able to support shipping orders within the United States, but that will change soon.  We are working to enable international shipping for all products offered by Pink Sapphire Designs, LLC as quickly as possible.